While our software has the ability to backup mapped drives it is not recommended because it adds another layer of fault. The best practice is to add the new machine to the account.
You may lock your screen as long as you remain logged in.
Your computer must retain an internet connection if you’re logged out in order for your backup to run.
While your computer is in hibernation mode programs are stopped and your backup cannot run.
Within your computer settings, you can set the network connection to on. Then the backup will continue.
If you have a system failure, and our software is no longer installed on your computer, our technical team can help you download and install the software again from our website.
Please contact us at +1-888-907-1227 or email support@centraldatastorage.com. Once our software is installed, you will be able to easily restore all of the files that have been backed up.
We are proudly located in Lincoln, Nebraska.
We are open weekdays from 8am to 5pm. If you ever have a question outside of these hours, don't hesitate to reach out via our contact form!
We accept all major credit cards. Get in touch with us for more payment information.
We're glad you asked! What sets us apart is our commitment to our customers and our enthusiasm for what we do. At Central Data Storage, we manage your data safely so that you can manage growing your business.
To set up your account, visit our website, click "Sign Up," and follow the prompts to create your username and password. You'll then need to verify your email address and install our desktop client. This is installed on the machine you wish to backup.
Our service is compatible with Windows Server 2012, Windows Home 10, Windows 10 or higher or higher, and above, macOS 10.12 and above, and most modern web browsers.
First, check your internet connection. Then, restart the application or log out and back in. If issues persist, clear your cache or reinstall the application.
Yes, we use industry-standard encryption protocols for data in transit (SSL/TLS) and at rest (AES-448).
We perform as often as you wish daily incremental backup or continuous.
No, you can’t access your files.
Click the "Forgot Password" link on the login page. We'll send you a password reset link to your registered email address.
The system automatically updates the storage capacity.
No limitations keep in mind that file size and internet speed may extend the duration it takes to back up a specific file. Call CDS support for additional help.
No file sharing is allowed.
No, you cannot set permissions for shared files or folders.
You can store any type of file. However, please refer to our terms of service for restrictions on illegal or harmful content.
Once the service is started the process is automated.
Yes, we offer desktop applications for Windows and macOS. You can download them from our website.
Two-factor authentication is standard and required by law. Go to your account settings, select "Security," and follow the prompts to set up two-factor authentication.
Immediately change your password and contact our support team. We'll help you secure your account and investigate any potential breaches.
Please use the machine that the data has been backed up on. Open the application and you will see the option to restore files.
Yes, our service can integrate with the most popular backup solutions. Contact our support for specific compatibility information.
This is a standard feature and is automated.
Our standard plans allow up to 5 devices. For more devices, please consider our business or enterprise solutions.
Please refer to the plans page
Our product is managed and automated. Most are self-service.
Yes, we offer a 14-day free trial for new users. Ask when you sign up.
Please refer to the plans page for more details.
No, all features are included in the subscription fee. There are no hidden costs.
Yes, you can change your plan at any time. Changes take effect on your next billing cycle.
Yes, we offer customizable plans for businesses and enterprises with advanced features and support.
We offer 7 am EST to 5 pm PST email support for all plans, and phone support for Business and Enterprise customers.
No, we don’t have a mobile app available.
No, we cannot collaborate with other team members.
We integrate with popular productivity tools like Microsoft Office and Google Workspace.
We use end-to-end encryption, two-factor authentication, and regular security audits to protect your data.
Yes, our Business and Enterprise plans are suitable for large-scale backups.
Our service is available worldwide, but some features may be restricted in certain countries due to local regulations.
We regularly update our service with new features and improvements, typically every quarter.
Yes, we offer an API for developers to integrate Central Data Storage into their applications.
We offer a 30-day money-back guarantee on all new subscriptions.
Contact our customer support team via email or through your account dashboard to initiate a refund request.
Refunds are typically issued for requests within 30 days of purchase, and your account must be in good standing.
Refunds are usually processed within 7-10 business days, depending on your payment method.
We do not offer prorated refunds for partial months. Cancellations take effect at the end of the current billing cycle.
All standard payment methods (credit card, and ACH) are eligible for refunds.
Yes, annual subscriptions are eligible for a full refund within the first 30 days.
Yes, you will lose access to your data.
We typically honor refund requests made within 30 days of purchase.
Yes, if you're unsatisfied within the first 30 days, you can request a full refund.
Refunds for promotional subscriptions are handled on a case-by-case basis. Please contact support for details.
Please provide your account email, the reason for the refund, and the date of purchase.
We do not charge any fees for processing refunds.
We'll send an email confirmation once your refund has been processed.
Your data will be deleted from our servers.
Yes, you can sign up for a new subscription at any time.
We do not offer refunds for unused storage space. Consider downgrading your plan if you don't need as much space.
The process is similar, but business accounts may require approval from the account administrator.
If your refund request is denied, you can appeal the decision by contacting our customer support team for further review.
We would love to hear from you, whether you're interested in working with our team or pursuing a career with us.
Central Data Storage
