Frequently Asked Questions

Get your questions answered.


While our software has the ability to backup mapped drives it is not recommended because it adds another layer of fault. The best practice is to add the new machine to the account.

You may lock your screen as long as you remain logged in.

Your computer must retain an internet connection if you're logged out in order for your backup to run.

While your computer is in hibernation mode programs are stopped and your backup cannot run.

Within your computer settings, you can set the network connection to on. Then the backup will continue.

Your computer must be on and connected to the internet in order for a backup to occur.

You can begin a backup at any-time using your User Portal. Simply select the files you want backed-up and click "Start Backup". 

If you need help, our technical support staff is ready to handle this process and have you backed up properly. Email support@centraldatastorage.com, submit a ticket by logging into your portal and clicking the support tab or call 1-888-907-1227 (toll-free).

If a backup is interrupted, canceled, or Internet connection is lost, all of the files that had been backed up before the backup ended will be available to be restored.

The backup will continue where it left off during your next scheduled backup, or we can manually begin a backup at any time.

We advise you to refer to the software providers' recommendations. While we work with many software companies we often review the software providers recommended files to backup.

If you need help, our staff will do the install and proper backup configuration so everything is done correctly. Just email support@centraldatastorage.com or call 1-888-907-1227.

We recommend that you back up high-security items. You should backup anything your business/practice cannot afford to lose.

The time it takes to perform a backup will depend on: the number of files your backing up, the size of those files, and the upload speed of your office Internet connection. Please keep in mind that for most broadband connections, upload speed is considerably slower than download speed.

Your first backup may take a few hours or a couple of days, as all of the files contained in your backup set will be transmitted to our Backup Solution servers.

We recommend the first back up to take place over a designated weekend. Subsequent backups will take a substantially shorter amount of time. We will use our seeding process if necessary to expedite the backups.

Yes, you can begin a backup at any-time on your own. If you need help, our technical support staff is ready to handle this process and have you backed up properly. 

You have the ability to backup an unlimited number of versions of the same file.

Each office is responsible for its own data for several reasons:

  • In the event the business is sold, it’s important the data is separate as data is sold with the business.
  • To be in compliance with state and federal law.
  • If a restore kit is needed we need to know where to ship the data. 
  • It helps with business expense tracking.
  • It may reduce the insurance costs of the business.
  • After a restore to a new computer, the process of converting is seamless.

Additional workstations can be added at any time. Simply go to your user portal on the machine you'd like to backup and download the app. 

To add these to your account, contact us at 1-888-907-1227 or email support@centraldatastorage.com.


Restoring Files

If you have a system failure, and our software is no longer installed on your computer, our technical team can help you download and install the software again from our website.

Please contact us at 1-888-907-1227 or email support@centraldatastorage.com. Once our software is installed, you will be able to easily restore all of the files that have been backed up.

We can help you assess the files needed to get back to business quickly. To reduce costly downtime to your practice. Contact support at 1-888-907-1227 or email support@centraldatastorage.com.

At CDS you have three restore methods, Directly from our private cloud via an internet connection, locally from hardware in your office and CDS provides the service of shipping a hard drive of your encrypted data. As part of our service, we will review the needs and help you decide the fastest way to get the office up and running. 

Contact support at 1-888-907-1227 or email support@centraldatastorage.com.

There is no charge whatsoever for restoring files. You can restore as many files as you wish as often as you like.